Service Evaluation

Please take a few moments to share your thoughts with us. Our future customers will benefit from your feedback today.

Fidelity's goal is to provide the highest quality, most reliable, most customer-friendly residential and commercial roofing services available anywhere in the area. We believe we’re successful in meeting that goal. What we think, however, doesn’t matter. It’s what our customers think that counts.

You can be completely anonymous – no need to reveal your name or address. However, if you would like us to contact you to answer a specific question, fix a problem or provide additional service, feel free to include your name and e-mail address, or phone before clicking “send.”

Please be candid . . . and thank you for your help.

Service Evaluation Form

Case Study Usage

Name

Phone

How recently did we work for you?

Was the work we did for you at your residence or at a commercial site?

Commercial Residential

May we have your permission to show a picture of your new roof and refer to the job on our web site? (anonymously – without listing an address or identifying you or your street by name)

Yes No

How did you first hear about Fidelity?

Comments if Other

Job Procedures/Details

Why did you award the job to Fidelity? (check as many as apply)

	Lowest bid		Expectations of receiving the best value
	Thoroughness of the proposal		Confidence in your representative
	Scheduling/completion promises		Satisfaction expressed by friends for whom Fidelity has worked
	Gut feeling		Promptness in responding to phone calls

Comments

Before awarding the job to Fidelity, did you receive our proposal – in writing – showing recommendations, pricing, scheduling, payment terms and conditions?

Yes No

Comments

Was a written contract provided to you before work on the job began?

Yes No

Comments

Were you advised in writing – and before any changes were made – of any work that deviated from the original specifications and/or pricing in the original contract?

Yes No

Comments

Do you feel the job pricing was fair?

Yes No

Comments

Job Satisfaction

How would you rate the overall courtesy and helpfulness of the job supervisor and staff?

Did our people respond promptly and appropriately to your questions and requests?

Yes No

Was their dress, overall appearance and conduct neat and professional?

Yes No

Comments

Did they appear committed to doing their jobs with minimum breaks & interruptions?

Yes No

Comments

How would you rate the cleanliness and condition of the job site throughout the duration of the project?

Did you receive any complaints from neighbors about noise, job site cleanliness or anything else while Fidelity was working on the project?

Yes No

If Yes, please tell us about the nature of the complaints

How would you describe your overall level of satisfaction with our performance?

Would you choose Fidelity to do roofing work for you again?

Yes No

If No, please tell us why

Would you recommend Fidelity to your friends?

Yes No

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